Judul: Resume Chandan
Penulis: Kumar Chandan
Summary:
Highly motivated professional. Strong verbal, listening and written skills. Comfortable in interacting
With all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Committed to quality and excellence. Currently I'm working as Application support Engineer in HCL Info systems providing L1 support to its clients.
Educational Qualification:
QUALIFICATION INSTITUTION BOARD YEAR OF PASS OUT %
B.Tech(ECE) Shobhit University UGC 2011 60.09%
XII GBRC CBSE 2007 60 %
X CMHS CBSE 2005 80%
Professional Experience Synopsis:
Application Support Engineer at HCL Info systems ( UIDAI- Unique Identification Authority of India)(June 2012 – Present).
Work Experience:
JUNE 2012 – Present:
Aadhaar (UIDAI – Unique Identification Authority of India) (C\O HCL Info systems)
The project involves providing remote technical support to Aadhaar Enrolment Client issues faced by UIDAI customers. The service offerings include troubleshooting Aadhaar application (ECA, ECMP) related issues, Network, desktop and printer related issues, concerning UIDAI customers. The Client application is based on Java Platform.
Job profile:
Handle Aadhaar Enrolment client (Java Platform) related issues remotely.
Take daily weekly and monthly backup of client packets with the help of backup utility in CMD Prompt.
Provide technical support to UIDAI client related issues concerning Aadhaar applications such as ECA and ECMP and ECMP Lite.
Fetch data from MYSQL5.0 DB using SQL queries for customer requirements.
Good knowledge of Sql.
Prompt updating of ticket status in V-Tiger CRM tool.
Provides customer enhancements such as Daily, Weekly and Monthly reports.
Perform upload of resident enrolment packets with the help of SFTP client for Aadhaar generation
Troubleshoot SFTP client upload related issues
Perform upload of resident enrolment packets with the help of SFTP client for Aadhaar generation
Troubleshoot SFTP client upload related issues.
Monitoring Nagios in which all server are configured and if alert are showing ,raising ticket and mail to respective team.
Achievements/Enhancements:
Conducted EA-admin Training to UIDAI Customers in Hyderabad.
Conducted Training to all UIDAI Customers regarding the client application and its features.
Implemented Case Assignment template across all teams in UIDAI Tech support
Implemented Daily, Weekly and monthly report templates across all the teams
Certifications:
.net and Sql certification from HCL CDC.Strengths:
Hard working
Team Player
Willingness to work in any environment
Good Communication skills.
Ability to provide proactive work enhancements
Skills:
OS: Windows XP, Windows 7, Windows Vista.
Office Tools : MS Office 2003, 2007, and 2010.
Query Language :SQL
BEC: Good communication skills and handling of customers.
Personal Details:
Date of birth 02-02-1988
Sex Male
Marital status Single
Nationality Indian
Languages English and Hindi
Alternative Email Chandan880202@gmail.com
Address LIG-60 Housing Board Colony ,Gaya,Bihar-823001
Declaration:
I hereby declare that all the statements made are true to my best knowledge and belief.
Kumar Chandan Place:
Bangalore
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